The United States Postal Service offers two regular mail delivery services, First Class and Priority Mail. First Class mail is typically delivered within two to eight business days for domestic orders, depending on the location. Priority Mail is typically delivered within two to five business days. This excludes international orders which take considerably longer and are harder to track when shipped via USPS First Class Mail. On occasion we offer UPS, FedEx, and DHL. Please email us at email@example.com for any specific shipping inquiries.
We send tracking numbers via email to every customer as soon as a package ships. It may take up to 24 hours for these numbers to be initially updated within each respective carrier’s tracking system. To track standard shipment in the USA and international orders, please visit USPS.com with your tracking number.
Customs fees and duties are determined by the country in which your package is shipping to. Please contact your local USPS post office to see what additional payments may be necessary to successfully retrieve your order. Please note; The Royal Mail will mark packages as delivered, when they are in fact waiting for the recipient to retrieve them from their local USPS/customs facility. There are also several websites which can give you estimations of customs fees associated with your shipment.
Shipping costs are based on size, weight, and final destination of the package. There are five shipping methods available for international orders which are USPS First Class International Mail, USPS Priority International Mail, UPS, and DHL. To configure these costs please fill your cart and go through the motions of checking-out to find out how much each option will cost. For all international orders, we strongly suggest shipping via USPS Priority Mail, UPS, or DHL, due to more accurate tracking information and insurance up to $200 USD.
Please note, depending on which country your order is shipping to there may be customs fees and duties associated with the successful delivery of your items.
Citizen Brick is not responsible for any duty, customs fees, and local taxes for international shipments.
If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Custom sets and gift cards cannot be returned.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 14v day period.
Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: 556 W. 5th Ave, Naperville IL 60653
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping To return your product, you should mail your product to: 556 W. 5th Ave, Naperville IL 60653
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Please fill out the form and describe your project in as much detail as you can including adding associated art work and images. We will do our best to contact you with a price estimate as quickly as we can! Please note: Citizen Brick respects copyrighted images, characters and designs. Please submit original ideas only.
Citizen Brick uses only genuine LEGO fresh from the LEGO factory. All our injection molded accessories are made using genuine LEGO which we melt down and inject. Weaponry and helmets come from BrickArms.
Our friends at LEGO ask that we remind you… “This is not a LEGO Product. These are re-used LEGO elements that have been repackaged or altered from their original form. LEGO is a trademark of the LEGO Group, which does not sponsor, authorize or endorse this product. The LEGO Group is not liable for any loss, injury or damage arising from the use or misuse of this product.”
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